Cognigy
Voice Agent PlatformsEnterprise conversational AI platform for building omnichannel voice agents with deep telephony integration.
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👍 Pros
- ✓True omnichannel (voice + digital)
- ✓On-premise option for strict compliance
- ✓Agent Assist bridges AI and human agents
- ✓100+ integrations
👎 Cons
- ✗Complex to implement
- ✗Enterprise price point
- ✗Overkill for single-channel voice only
Features
- ✓ Omnichannel (voice + chat)
- ✓ Deep telephony integration
- ✓ Agent Assist for live agents
- ✓ Generative AI flows
- ✓ Enterprise SSO
- ✓ On-premise deployment option
- ✓ 100+ pre-built integrations
From the blog
View all →15 May 2026 · 19 reads
ElevenLabs, OpenAI TTS, and Azure: Which Voice Is Right for Your Agent?
The TTS provider you choose shapes how users perceive your voice agent. Here's a practical comparison of the three leading options for production deployments.
Read more →12 May 2026 · 11 reads
How to Evaluate a Voice AI Agent: 5 Metrics That Actually Matter
Not all voice agents are created equal. These five metrics will tell you whether an agent is ready for production — or still needs work.
Read more →9 May 2026 · 6 reads
The Voice Stack Explained: STT, LLM, and TTS
Every voice AI agent is built on a three-layer stack. Understanding each layer — and the tradeoffs between providers — is essential for building reliable, natural-sounding agents.
Read more →